Frequently Asked Questions:

1. I need to have a photo collected and submitted with my fingerprints. Is Plus-A-Quickprint able to collect my photo?

Yes; Plus-A-Quickprint is fully equipped and trained to collect a digital photo with the fingerprint collection. The FL Agency for Healthcare Administration (AHCA) and the Department of Health now require a digital photograph to be included with a fingerprint submission. If you register for either of these programs, you will be able to schedule your appointment with both fingerprint and photo-capture capabilities.

2. What is the difference between Livescan fingerprints and print cards?

Livescan fingerprints are printed captured electronically, via a digital image that can be transmitted electronically; this provides for a faster and more accurate fingerprint collection process.

3. How do I schedule an appointment to have my fingerprints collected?

Click “Schedule an Appointment” and you will be prompted to create a secure user account. Once this step is complete, you will be able to schedule an appointment at a date and time most convenient for you!

4. Do I need to schedule an appointment?

Yes, an appointment is required to be fingerprinted. Walk-ins are not accepted.

5. What forms of payment are accepted?

Mastercard, American Express, Discover and Visa accepted via PayPal.

6. What is AHCA and who does it apply to?

Fingerprints will be submitted to the Florida Department of Law Enforcement for the purposes of a Level 2 screening for individuals seeking employment in various healthcare settings such as assisted living facilities, home health agencies, hospitals, etc. under the ORI# EAHCA020Z. A photograph will be collected at the time of the appointment by one of our trained technicians. Please contact your employer if you are unsure of the reason or ORI# for which you need to be fingerprinted.

7. What is AHCA Managed Care and who does it apply to?

Fingerprints will be submitted to the Florida Department of Law Enforcement for the purposes of a Level 2 screening for individuals seeking employment with a Managed Care Organization under the ORI# EAHCA790Z. A photograph will be collected at the time of the appointment by one of our trained technicians. Please contact your employer if you are unsure of the reason or ORI# for which you need to be fingerprinted.

8. What personal information do I need to complete to register?

FDLE and FBI require the following demographic information to conduct a fingerprint-based background check:
Name
Alias (if any)
Country of Citizenship
Social Security Number
Date of Birth
City & State of Birth
Sex/Gender
Race
Height
Weight
Eye Color
Hair Color
Home Address
Work/Office Address
Phone Number
Email Address

9. How can I be sure that my personal information is protected during the fingerprinting process?

Plus-A-Quickprint is committed to safeguarding the privacy of the data we receive and process. For more in depth information regarding our privacy practices, please view our Privacy Policy, which is published on our website.

10. What do I need to bring to my fingerprinting appointment?

Two (2) forms of identification, at least one (1) of which must be a valid government-issued photo ID. The name and date of birth on both forms of identification must match exactly as provided for the appointment.

11. What types of ID are accepted?

Acceptable primary IDs include:
State-issued Driver’s License
State-issued Non-Driver’s License ID Card
U.S. Passport
Military Identification Card
Work Visa w/ Photo
DOD Common Access Card
Foreign Driver’s License

Acceptable secondary IDs include:
Credit Card
Bank Statement
Electric Bill
Birth Certificate
Marriage Certificate
Citizenship or Naturalization Certificate
School ID w/ Photograph
Vehicle Registration/Title
Voter Registration Card
Bank Statement/Paycheck Stub
Draft Record
Native American tribal document

11. How do I cancel an appointment?

To cancel your appointment, please contact our call center by calling 877-614-4364 or email a request to our customer service email address, customerservice@fieldprint.com. Our office hours are between 8am and 10pm EST, Monday through Friday.

12. What if I fail to show up for my appointment, or cancel in less than 24 hours?

If you do not show up for your appointment, or cancel your appointment within less than 24 hours of your scheduled date and time, you will be charged a rescheduling fee.

13. What happens if my fingerprints are rejected?

If your fingerprints are rejected, you must call Plus-A-Quickprints. to rescheduled for an additional fingerprint appointment.

14. How long does it take to receive results?

Results of fingerprint-based checks submitted for AHCA screening purposes are typically received within 3-5 business days. Note: Results are dependent upon processing times of FDLE, FBI and AHCA, which are subject to change.

15. How do I obtain the results of my fingerprint-based background check?

For fingerprints submitted through AHCA, results are returned directly to AHCA for review and employment determination. Results are then posted on the AHCA website for review by agencies only. Please contact your employer for more information.

16. Is an applicant permitted to work prior to completion of the fingerprint-based background check?

For fingerprints submitted through AHCA: No. An agency or employer is not permitted to hire a new employee until a final screening determination of “Eligible” or “Not Eligible” is made and posted on the AHCA website.

17. I have been fingerprinted several times in the past. Are you able to use those prints?

No. Any fingerprints that you had collected in the past are not retrievable or transferable from other state or federal agencies.